Mercedes‑Benz has launched a new Fleet Pilot portal that gives fleets vehicle insights across multiple brands.
Mercedes-Benz Fleet Pilot succeeds the Connect Business platform and is available for mixed fleets
Available initially in selected European markets – including the UK – the web-based platform offers real-time data and consolidates all relevant fleet key figures into clear dashboards, graphics and tables.
Said to be the first fleet portal from a vehicle manufacturer, Mercedes‑Benz Fleet Pilot enables the use of selected services for other manufacturer brands, without hardware retrofitting.
The new platform replaces the ‘Connect Business’ portal. Existing users have been gradually migrated free of charge to the new portal. New customers can test Mercedes‑Benz Fleet Pilot free of charge with their own fleet vehicles until the end of the following month after registration.
Fleet managers gain from transparent vehicle insights, providing the foundation for process optimisation and cost reduction. Useful services such as precise location tracking, detailed route display and early maintenance alerts can be booked.
Vitally, all services are available directly ex-factory without requiring vehicle retrofits.
The fleet portal also offers multi-brand compatibility, enabling its use across mixed fleets. Currently available manufacturer brands and services can be viewed directly on the portal.
With Mercedes‑Benz Fleet Pilot, users gain access to four extended services that can be independently activated flexibly at vehicle level: Tracking & Geofencing, Trip List, Vehicle Status and Efficiency & Trends.
More services and features will follow as part of the continued development of the platform.
This is expected to include the integration of additional Mercedes‑Benz services, such as Mercedes‑Benz Van Uptime Monitor or online service appointment booking.
Two security levels provide the availability, integrity and confidentiality of the data and all systems involved. The vehicle’s integrated communication module is equipped with a crash-proof SIM card. This allows vehicle data, such as mileage and service intervals, to be encrypted and transmitted over the mobile network to the vehicle back-end. To ensure the security of all system components, continuous external audits are conducted, enabling preventive measures to improve system security. Customers are always informed about what information is collected and for what purpose and can freely decide about it.
The fleet portal is currently available in Germany, Austria, Switzerland, France, Italy, the UK, Belgium and the Netherlands and is planned for rollout to further markets in Europe.